Returns Policy

TEKI Returns & Exchanges Policy

We get it: sometimes a product just isn’t right for you, and you want to return or exchange it. No worries! As long as your item(s) were purchased directly from tekiboxing.com and are still in their original condition, you can return them to us.

What Items Can I Return?

All unwanted TEKI products must be returned in their original condition and packaging. Exceptions:

• Underwear-style gear or protective cups cannot be returned for hygiene reasons.

• Socks or hand wraps can only be returned if sealed in original packaging.

• Water bottles are non-returnable due to hygiene.

• Personalized items (custom gloves, mitts, or gear with names/logos) cannot be returned.
  

This does not affect your statutory rights.

To receive a full refund, all items must be unworn, unused, unwashed, and in the original condition as when you received them (with original packaging). Damaged, worn, or unsuitable items cannot be refunded. All returns are inspected on receipt.

How to Return or Exchange Your Order

You can start your return or exchange process online through our Contact Page.

• Keep proof of postage for your records, as we may request it if there are issues with your return.

• Refunds are issued to the original payment method used for the order.

• If a gift card was used, refunds will first be applied to the gift card.

Processing Times:

• Returns can take up to 14 business days to process from the date we receive them.

• Depending on your bank, it may take an additional 3–5 business days for the refund to appear in your account.

• Returns through in-person drop-off (if applicable) are processed immediately.

Combining Returns

If you are combining returns, please DO let our support team know for a faster returns process.

Exchanges

Exchanges are available in the following regions:

• In following EU countries:

  • Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portgual, Romania, Slovakia, Slovenia, Spain, Sweden

Exchanges are not available for:

• The rest of the world

Important:

• Exchanges can only be made for the same item in a different size (e.g., gloves or mitts).

• We cannot reserve stock before your return is processed.

• If an exchange cannot be completed:

  • Your desired size is not in stock

  • You’ll receive a refund to your original payment method, processed within 5 business days.

Faulty Items

• Faulty Items definition:
  • A faulty item is a product with a manufacturing defect, material defect, or workmanship issue that existed at the time of delivery or appeared during normal intended use.
  • This applies to customized or personal items as well.

• If the product is faulty, we can offer to:

  • send you a replacement product free of charge
  • refund you the amount for the whole order (if you have only ordered a single item or all your received products were faulty) through the same payment method. This includes shipping and VAT.
  • refund you the (if you have only ordered a single item or all your received products were faulty) as store credit.

• Received the wrong item? See our Incorrect Item Process for steps to resolve it.
  
  

Incorrect Items

• Received the wrong item? No worries! Contact us and our team will assist you with picking up the incorrect item and delivering the correct one to you.
  

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Tip: Keep all receipts, packaging, and return tracking information until your refund or exchange is complete.