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Frequently Asked Questions

FAQ

ORDERS

Where do I find my tracking information?

You shall find your tracking link in your e-mail after the package has dispatched from our warehouse. If you have any questions, feel free to contact us on info@tekiboxing.com

Can I exchange my product?

We offer a generous 30-day return policy (except for mouthguards) on unused and undamaged products . If you wish to change your size or color, please follow our Returns Policy.

Do I need an account to place an order?

For sure! If you want to make a one-time purchase, you just need to fill out your delivery address, contact information and choose your payment options. We recommend you sign up for our newsletter so you don't miss out on our latest promotions, blog updates and deals.

How do I know if my payment was successful?

After your payment goes successfully through, you will receive an automated e-mail confirming your order. If the payment is not successful, you will receive an e-mail informing you of an unsuccessful payment.

Can I cancel my order?

If your order has not yet been fulfilled, we can cancel your order. To do so, please use our Contact Form.

Can I modify my order?

If your parcel has not been dispatched yet, you can contact us through the Contact Form and we will do our best to assist you.

Can I place my order through e-mail?

For a faster order fulfillment, we recommend you to place your order through our website. But feel free to contact us through the Contact Form and we will assist you in the ordering process. We will need your: full name, phone, e-mail, delivery adress and order specification (product name, size, color, quantity etc.)

Can I use discount or promo codes?

Yes! You can use your favourite influencer or gym discounts. All you need to do is enter your promo code during the check-out process.

Shipping

Do you ship overseas?

Yes, we ship all over the world with our trusted couriers. Check our Shipping Terms page for more information.

Do you offer free shipping?

Yes! Please check Free Shipping for accurate information.

How long will it take to get my orders?

We generally ship our orders on the same day. If you order with us before 12:00 pm, we guarantee to hand over your package on the same day.

Where do you ship from?

We are proud to be located in the heart of Europe - Czechia.

How can I track my shipment?

Once your order is dispatched, you shall receive an automated e-mail with a "Track my Order" section.

If you can't find this e-mail, don't forget to check your spam/junk folder as it may have ended up there.

How much does shipping cost to my country?

For detailed information regarding shipping prices, please visit our Shipping Terms page.

Returns & REfunds

What is your return policy?

We offer a generous 30-day return policy (except for mouthguards) on unused and undamaged products . If you wish to return your product, please follow our Returns Policy.

Will I get a full refund?

For undamaged products returned in its original packaging that are returned within the 30-day return period you shall receive a full refund (including shipping to your address). This does not apply on personal items (mouthguards etc.).

For defective items, we can a) fully refund you (incl. shipping expenses to your address), b) apply a store credit, or c) ship you a replacement product.

Can I report an issue after delivery?

Of course! Please use our Contact Form and we will do everything in our power to help you with your request.

Products

How do I pick the correct size of boxing gloves?

We generally recommend you use 10 and 12 oz gloves for bag- and mitt-work. For sparring you should opt for 14 and 16 oz gloves.

We provide a sizing chart for each on each of our product pages. If you are unsure about which size to choose, please check our comprehensive Size Guide.

How do I break in new gloves properly?

We recommend you go through 15-30 rounds on the heavy bag to help the glove adjust to your hand. Please check our post about Breaking in New Gloves.

Do you offer custom made equipment?

Please use our Contact Form for more information.

How do I care for my boxing equipment?

Check out our Care Guide to learn about the proper way to store and clean TEKI boxing gear.

Who is our brand best suited for?

Everyone is welcome to use our equipment - beginners, amateurs and pros. We have developed TEKI gear in close cooperation with professional boxers and coaches to ensure superior protection and comfort.